Shipping policy
Welcome to J. Christine Beauty! We are committed to providing you with the best shopping experience, including prompt and reliable shipping. Please review our shipping policy below for important information about how we process and deliver your orders.
1. Order Processing
Processing Time: Orders are processed within 2-3 business days (Monday-Friday, excluding holidays). Once your order is processed, you will receive a confirmation email with your tracking information.
Order Changes: If you need to make any changes to your order, please contact our customer service team within 24 hours of placing your order. We will do our best to accommodate your request. Email support@jcristinebeauty.com subject URGENT Change Request
2. Shipping Methods & Delivery Times
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1 business day
Please note that delivery times are estimates and may vary depending on your location and any unforeseen circumstances.
3. Shipping Rates
Standard Shipping: $5.99 (Free for orders over $50)
Expedited Shipping: $14.99
Overnight Shipping: $24.99
International shipping rates and times may vary. Please refer to our international shipping section for more details.
4. International Shipping
Availability: We ship to most international destinations. Please check our country list during checkout to confirm if we deliver to your location.
Customs & Duties: International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient and are not included in the shipping cost.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can track your order using the link provided in the email or by visiting our Order Tracking page.
6. Shipping Issues
Lost Packages: If your package is lost in transit, please contact our customer service team as soon as possible. We will work with the shipping carrier to locate your package or issue a replacement.
Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within 48 hours of delivery. We will assist you in processing a replacement or refund.
7. Incorrect Addresses
Please ensure that your shipping address is correct before completing your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If an incorrect address is provided, please contact us immediately to make any corrections.
8. Return to Sender
Packages returned to us due to an incorrect address, refusal upon delivery, or unclaimed at the post office will be subject to a reshipping fee.
9. Holiday Shipping
During peak holiday seasons, please allow extra time for your order to be processed and delivered. We recommend placing orders early to avoid any delays.
10. Contact Us
For any questions or concerns about our shipping policy, please contact our customer service team at support@jchristinebeauty.com
Thank you for shopping with J, Christine Beauty! We appreciate your business and strive to provide you with exceptional service.